KD
Kate D
1 reviews | Active since May 2015
16 May 2015, 19:21
No one wants to help me change my policy
I moved to Swaziland in January 2015 & I have an existing contract with MTN on a 750 top up. I have asked on more than 8 occasions now to either cancel this contract or change to a lower package & no one wants to assist me. I was a loyal customer of MTN for 12 years & during this time my bill was also paid on time & was often in excess of the contracted amount. I do not think that it is fair that MTN can hold me to a contract that I am no longer able to use & no one is willing to help me change my contract.
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MTN South Africa's replyOfficial
17 May 2015, 09:27Hello katerobindoyle,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your contract expires on 22/8/2015. If you cancel now or move to a lower package you will be charged penalties.
I suggest that you wait for the contract to expire, which will happen in a few months time.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your contract expires on 22/8/2015. If you cancel now or move to a lower package you will be charged penalties.
I suggest that you wait for the contract to expire, which will happen in a few months time.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply17 May 2015, 09:27
Official
Hello katerobindoyle,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your contract expires on 22/8/2015. If you cancel now or move to a lower package you will be charged penalties.
I suggest that you wait for the contract to expire, which will happen in a few months time.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your contract expires on 22/8/2015. If you cancel now or move to a lower package you will be charged penalties.
I suggest that you wait for the contract to expire, which will happen in a few months time.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***