No one wants to assist!

I have been trying to sort out a major issue since November 2021. Years ago I cancelled my contact with MTN and migrated to pay-as-you-go. MTN continued to debit my bank account for years, and then suddenly last year I received a sms stating that my account is in arrears and I have been handed over for legal action! I contacted the legal firm who undertook to investigate and provide me with feedback...to date I am still waiting. I then proceeded to contact MTN directly and have spoken to numerous people who have either been unable or unwilling to assist me. I am hoping that with this compliant I will finally make headway and have someone contact me to sort this mess out! My number is ***.