AN
Anton N

1 reviews | Active since Mar 2009

02 Jun 2015, 11:41

No one to talk to.

I have been trying to get hold of MTN for 2 weeks now. No one has answered their phones and no one has returned my calls, I stand at the MTN shops for 40 minutes without anyone even acknowledging that I am there while the queue is 10 people deep.. <br> <br> I have a monthly data bundle that I want to stop. Yet the end of the month has come and gone and I cannot cancel it because there is no one to talk to. I expect someone from MTN to contact me now to cancel the data bundle and to refund me for this month.

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Jun 2015, 11:30
Official
Hello itlsecur,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Please note that this has been sent to our cancellation team, you will be contacted by our consultant to process the request.

Thank you
Wenzile Masina
REQ:***