1 reviews | Active since Dec 2009
NO ONE TO HELP!!!
<p>I'm not sure if this review will make a difference because all I have heard when calling MTN has been, no we cannot help you. I called last month making payment arrangements as my account was in arrears. This month the debit order never went off my account and all I know my line has been deactivated. I have been on a fruitless mission since Monday trying to make payment arrangement and get my line activated but that has been an excersise of nothing but fustration and dead walls. I have called the 808 number over 10 times and eventually I was told that they can't help me because my account is with legal but they don't take calls and I'll have to wait for them to call me, but my line is deactivated so I sent emails they too were unanswered and worse I went to 2 different MTN branches and all I was told is that yes the Legal department does not take calls and we will email them, I'm still waiting for a response. I have never, ever experienced such bad service with no empathy and acknowledgement of the customer's problem, no willingness to assist it has been pathetic at all interactions. I cannot see how this is treating the customer fairly in any way. My number was deactivated without any warning or notification, I cannot get it activated again and worse I'm unable to speak to anyone regarding payment arrangement which I have made payments for this month. I will be taking this to the Consumer Commission and the National Credit Regulator </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Hi Mike
I am officially on week 3, I have gone to twitter and wherever else and the last thing I was told was that soemone called me but didn't get hold of me and that i was going to get an email. I AM STILL waiting!!!! I'm gobsmacked by this ridiculous service. I'm extremely tired. If anyone wants to get hold of me, they can send me an email address on *** or call me on *** from 8 to 4 but I'm always on the road so sometimes I might not be available alternatively call me on *** tomorrow all day. I am going to say this for the umpteeth time.
I AM VERY WELL AWARE THAT I OWE MTN R 2,875.22 what you are sending me is information I know and not a resolution to my complaint!!!!!
Furthermore, I have made payments showing intent to pay and have gone to the whole world before you guys could give me such a scary response.
1. I am unable to make payment for the full outstanding balance as it stands
2. I want to make a payment arrangement and have been willing all this time.
WHAT I NEED FROM MTN IS THIS:
3. Tell me if I can make a payment arrangement, if not, I need the reasons why.
4. If a payment arrangement is possible, how much am I required to pay?(I am willing to pay R1500 over and above my monthly instalment)
5. Confirm if a payment arrangement is sufficient for my line to be activated, if no, I also need reasons for this.
6. If it is possible, I need you to tell me the terms in which this will be done(I’m comfortable if all my limits are zerorised until I have made full payment)
7. Lastly I need my line activated in order to be able to do my job all this up and down has affected me adversely when it comes to my job and you guys really do not care.
I do need answers to these questions in writting now, I actually do not care if you guys phone me or not because you will not but I do want a written response to these by end of Business tomorrow
Hi Mike
I am officially on week 3, I have gone to twitter and wherever else and the last thing I was told was that soemone called me but didn't get hold of me and that i was going to get an email. I AM STILL waiting!!!! I'm gobsmacked by this ridiculous service. I'm extremely tired. If anyone wants to get hold of me, they can send me an email address on *** or call me on *** from 8 to 4 but I'm always on the road so sometimes I might not be available alternatively call me on *** tomorrow all day. I am going to say this for the umpteeth time.
I AM VERY WELL AWARE THAT I OWE MTN R 2,875.22 what you are sending me is information I know and not a resolution to my complaint!!!!!
Furthermore, I have made payments showing intent to pay and have gone to the whole world before you guys could give me such a scary response.
1. I am unable to make payment for the full outstanding balance as it stands
2. I want to make a payment arrangement and have been willing all this time.
WHAT I NEED FROM MTN IS THIS:
3. Tell me if I can make a payment arrangement, if not, I need the reasons why.
4. If a payment arrangement is possible, how much am I required to pay?(I am willing to pay R1500 over and above my monthly instalment)
5. Confirm if a payment arrangement is sufficient for my line to be activated, if no, I also need reasons for this.
6. If it is possible, I need you to tell me the terms in which this will be done(I’m comfortable if all my limits are zerorised until I have made full payment)
7. Lastly I need my line activated in order to be able to do my job all this up and down has affected me adversely when it comes to my job and you guys really do not care.
I do need answers to these questions in writting now, I actually do not care if you guys phone me or not because you will not but I do want a written response to these by end of Business tomorrow