FH
Fabian H

1 reviews | Active since Oct 2014

13 Mar 2015, 10:37

NO ONE RESPONDS OR HAS THE ABILITY TO EXPLAIN

WE RECENTLY APP**** FOR A BUSINESS CONTRACT. WE APP**** ONLINE FIRST AND THE LADY THAT HEPLED US MADE ALL SORTS OF PROMISES AND AFTER 2 WEEKS WE EVENTUALLY TOLD HER TO DROP THE APPLICATION.<br> WE THEN APP**** IN STORE IN BLUE ROUTE MALL DEALT WITH RUSHDAH AND ALL WENT WELL UNTIL WE GOT AN ANSWER TO SAY THAT APPLICATION IS DECLINED.<br> WHEN WE ASKED WHY IT IS DECLINED ALL SHE COULD SAY WAS MTN BUSINESS RULE DECLINE. I ASKED WHAT DOES THIS MEAN AND NO ONE CAN EXPLAIN WHAT THIS MEANS. I TRIED CALLING MTN IN JOBURG AND WITHOUT EXAGGERATING I SPOKE TO 9 PEOPLE AND 6 DIFFERENT PHONE NUMBERS AND STILL NO ONE CAN EXPLAIN WHY.<br> WE APP**** AS F&I MOTORLEASE WHICH IS A ABSA GOLDEN DEALER, WESBANK GOLDEN DEALER AND DOES PRIVATE FINANCE FOR ALL MAJOR INSTITUTIONS.<br> NOT TO MENTION THAT WE ALREADY HAVE A MTN CONTRACT.

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Mar 2015, 15:39
Official
Hello fabian2506,

We are truly sorry for any inconvenience caused and for the delayed response. It is not our intention to have dissatisfied you in any way.

According to the feedback on the application, your application did not meet our (MTN) criteria in order for us to grant you an additional contract.

The business rule is directly linked to the NCA that ensures that we give credit in a responsible manner.

Regards
Tim
MTN Complaints Management Team: REQ:***