1 reviews | Active since Jul 2010
No one knows anything about service! Calling MTN is a NO NO!
I have been trying to upgrade my phone and contract for the last week. Both my PA and I must've called more than 9 times and must've waited on the phone for a total of about 6 hours! MTN is clearly not interested in their subscribers - I have been with MNT since its inception and am no longer prepared to wait for hours on the phone and speak to untrained consultants!
Good day Katia,
Thank you for your post and apologies for the delayed response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that an urgent request has been sent to the sales supervisory team to please contact you on *** for assistance with a telephonic upgrade.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Katia,
Thank you for your post and apologies for the delayed response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that an urgent request has been sent to the sales supervisory team to please contact you on *** for assistance with a telephonic upgrade.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***