TT
Thando T

1 reviews | Active since Sept 2015

15 Sept 2015, 16:23

NO ONE IS WILLING TO REFUND ME

Last year July took a contract with MTN yellow mobile with a lady by the Nodumiso (what a great service I had). She was sweat and she know how to sell her product. After some few minutes some lady called to confirm everything I was speaking to Nodumiso ,She told me they are running a promotion and I will be getting a second phone which I will not pay for it. That the day my nightmare began , I tried to cancel it and I was told I have to pay for the cancellation fee as it was already activated , I protested back and forth with Yellow Mobile till a God sent by the name of Katlego for MTN intervene and Yellow noted that they made a mistake and send someone to come and collect the phone . They sent the money in October to pay MTN early cancellation fee. Since August last year till January MTN was billing me for 2 phones , I don't who is suppose to pay me between Yellow Mobile and MTN . Its so unfair to pay for something that I never used , I cant wait for next year to cancel the contract and move to another network.

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Sept 2015, 15:33
Official
Hello Brown22,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
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