XS
XOLILE S
1 reviews | Active since Jan 2011
18 Apr 2015, 13:47
No one is doing their job,no response in over 5day
I called MTN over 5 days ago to cancel my contract and switch to prepaid, the person who was assisting me informed me it should be done within 2 hours. To this day it hasn't been done. I called again to follow up and I was on hold for 1 hour and 3 minutes talk about client care. I again followed up today the gentlemen i spoke to said the longest it should take is 2 days. Well it's been 5 days of waiting. I must make it clear that i will not be held liable should I be billed for this month because someone is failing to do their jobs. This is really disgusting and pathetic service, you should be ashamed of yourselves.
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MTN South Africa's replyOfficial
03 May 2015, 09:52Hello XOLILES,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the number has been cancelled and migrated to prepaid.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the number has been cancelled and migrated to prepaid.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply03 May 2015, 09:52
Official
Hello XOLILES,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the number has been cancelled and migrated to prepaid.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the number has been cancelled and migrated to prepaid.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***