No one getting back to me regarding Fibre for complex

I have been trying to get in contact with MTN regarding installing Fibre in my entire complex. No one has gotten back to me from the request I logged online, the fibre call centre was "closed", and when I called the call centre the agent had no idea how to help me.

I just called for the third time now and the agents tell me that I am not covered in my area, even though on the website it says that I am. This is just ridiculous!

You would think that I would be getting better service for such a sales lead, but perhaps if this is the service I receive when logging a request for quote, I should head this warning and use someone else?