1 reviews | Active since Oct 2010
No-one ever answers the phone!
<p>I've been waiting 3 months for my handset to be repaired (a cracked screen- nothing mechanical). In spite of endless hours waiting to speak to an actual human being, I have never been able to reach MTN insurance or MTN Head Office. The Repair Centre won't release the phone (although it has been repaired) until MTN Insurance pays the excess on my behalf. MTN Insurance simply NEVER EVER answer their phones. Nor does MTN Customer Care, Brooklyn Branch or HQ. How is it possible that MTN won brand of the year?!!! We've been clients for over twenty years and this is the treatment we get. Shame on you, corporate lackeys</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***