No one cares at MTN SA

On 2019/04/24 I requested early cancellation quote on my Mtn contract for the number ********** 633& ********** 273 as per call ref: ********** 25.

I was then explained of amounts: R2680,98 for ********** 633 and R1609,63 for ********** 273.

On 30/04/2019 I payed the R4400,00 and called in as per Ref: ********** 89.consultent confirmed my payment and nothing was due, I was migrated to prepaid. Later sameday a debit order went off and I thought it would be returned.

Seeing no indication the monies debited are not returned to me I called in as per Ref: ********** 90, ********** 54, ********** 53 and other. Still I don't understand why am I am not refunded all monies due to me by MTN. I feel bul**** and it's inconveniencing to me to call and be transferred to different Mtn department for 1hr+minutes call without positive solution.

I suffered monetary loss and frustration as a results and ask for my money back. I have had bad experience with the contract and problems seem to be continue even after I cancelled. I still receive invoice and sms that I exceeded R800 of talk minutes and my outgoing calls will be blocked. Am not happy with the service I receive from MTN. No one from MTN returned my calls they just don't care.