AM
Angelique M
1 reviews | Active since Dec 2015
28 Dec 2015, 10:21
No one can tell me where my money is
I have an mtn number which was in arrears. Agent call me from *** to make an arrangement. The call came through on 14 October 2015. I said I would pay the amount in two installments. I then made those two payments at MTN stores on as promised.<br> <br> Now when I call mtn call centre they say my number does not exist.<br> <br> My number is ***. This is my secon number.
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MTN South Africa's replyOfficial
28 Dec 2015, 14:48Hello askordom,
Thank you for bringing this matter to our attention.
Please accept our apologies for any inconvenience caused. According to our records there was no payment received until the 27 October 2015 which was just after your number was deactivated.
Kindly advise if you have made payments before then and if you have please forward us the proof of payment so we can allocate the payments into your MTN account.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for any inconvenience caused. According to our records there was no payment received until the 27 October 2015 which was just after your number was deactivated.
Kindly advise if you have made payments before then and if you have please forward us the proof of payment so we can allocate the payments into your MTN account.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng
REQ:***
MTN South Africa's reply28 Dec 2015, 14:48
Official
Hello askordom,
Thank you for bringing this matter to our attention.
Please accept our apologies for any inconvenience caused. According to our records there was no payment received until the 27 October 2015 which was just after your number was deactivated.
Kindly advise if you have made payments before then and if you have please forward us the proof of payment so we can allocate the payments into your MTN account.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for any inconvenience caused. According to our records there was no payment received until the 27 October 2015 which was just after your number was deactivated.
Kindly advise if you have made payments before then and if you have please forward us the proof of payment so we can allocate the payments into your MTN account.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng
REQ:***