NO ONE CAN RESOLVE MY ISSUE WITH THE BILLING OF MY ACCOUNTS.

Mtn Credit Management and the call centre is useless in resolving my query regarding my statement.

Since Feb the 13th I have been struggling to get a payment that I have done for January's statement to reflect on my account.

I've been phoning the Mtn Call Centre and have mailed my proof of payment to about 15 different Mtn Consultants, but still my payment haven't reached the right department.

My account statement that was due for the end of Jan 2018 was R1700.00. I paid over an amount of R1700.00 on the 26th of January 2018. My lines was suspended on the 12th of Feb 2018. I phoned in to ask why? While talking to Mpho Glabys and was told my account is in arrears of the amount of R1294.00, payment for Jan was not received after I told her that would be because I EFT with the incorrect Ref no. While we spoke I mailed it directly to her ********** and she told she will escalate it to the relevant department and reconnect my lines. at the end of Feb I received my statement stating That I still owe that R1294.00. On the 28th of February 2018 I made a payment of R1700 towards my account again for my monthly services. SO from the 6th of March i started receiving sms's that my account is in arrears of R1294.00

On the 8th of march I phoned the Call Center to get a direct email address where I sent them my last 6 months of Proof of Payments towards my account. I mailed my proof of payments to **********

On the 8th I received a corresponding email that my query will be attended and the turn around time will be about 8 hours. On the 9th I received another email stating the following:

Good day,

We apologize for the delayed response.

Thank you for emailing MTN Credit Management Department.

A missing payment ticket has been logged with our banking department. Your reference number is 1- ********** 9513

We look forward to being of service to you in the future.

Kind Regards,

Mbalenhle Ndaba

Credit Management MTN SA

Reference Number: ********** 4

Later in the 9th I received this email:

Good day,

We apologize for the delayed response.

Thank you for emailing MTN Credit Management Department.

Attached please find a copy of your comprehensive statement with all your payments captured.

We look forward to being of service to you in the future.

Kind Regards,

Mbalenhle Ndaba

Credit Management MTN SA

Reference Number: ********** 9

WHICH DOES NOT REFLECT MY PAYMENT ON FOR THE 26TH JANUARY 2018.

My reply:

Hi there.

Thank you.

But still my payment that was made on the 26th of Jan 2018 is not captured on this list.

Could you please tell me why? Thats the reason my account is in default??

Please find attached my payment downloaded from my Bank.

Please help me resolve this matter???

on the 12th I received this email:

Good day,

We apologize for the delayed response.

Thank you for emailing MTN Credit Management Department.

Thank you for submitting your payment of R1700-00 dated 26 January 2018. Your payment is allocated and the account is updated. However there is and overdue amount of R1294-31 for February 2018 that must still be paid.

We look forward to being of service to you in the future.

Kind Regards,

Henry Damons

after all of this trouble sending all this emails I still haven't resolves this R1294.31

I have every payment done to Mtn for every Statement. But still I in default for the amount mentioned above. I really give up!!!!

The collections department is really a big hassle and there is no way I can talk to them directly to resolve this matter!!!!