eB
ellenor B
1 reviews | Active since Dec 2015
01 Feb 2016, 13:39
NO ONE CAN HELP ME AT THE BRANCHES
If this is the only why getting MTN's attention so be it!!! It's been 3 months now that i requested white listing after an insident. How can i pay for something yet i cannot use it!!!!No one at kempton park branch or bonearo park branch can help...I am loosing my patience this is unacceptable i never said that they should blacklist my phone again...!Why would i do that..MTN IS USELESS!!
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MTN South Africa's replyOfficial
04 Feb 2016, 15:48Hello asjasi,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the agent who have blacklisted the handset to un blacklist the device. We have requested from the agent to contact you and give feedback that this has been done and that the turn around time is 72 hours once the agent unblacklist the handset, please switch the handset off until you receive notification that this has been done.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the agent who have blacklisted the handset to un blacklist the device. We have requested from the agent to contact you and give feedback that this has been done and that the turn around time is 72 hours once the agent unblacklist the handset, please switch the handset off until you receive notification that this has been done.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply04 Feb 2016, 15:48
Official
Hello asjasi,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the agent who have blacklisted the handset to un blacklist the device. We have requested from the agent to contact you and give feedback that this has been done and that the turn around time is 72 hours once the agent unblacklist the handset, please switch the handset off until you receive notification that this has been done.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the agent who have blacklisted the handset to un blacklist the device. We have requested from the agent to contact you and give feedback that this has been done and that the turn around time is 72 hours once the agent unblacklist the handset, please switch the handset off until you receive notification that this has been done.
Kind Regards,
Alice van der Merwe
***