RA
Ricardo A

1 reviews | Active since Jun 2011

19 Oct 2015, 13:21

No One Can Help

I did an online Application on Friday 16/10/2015 for a new contract. to date no one has called me back, i Called the support number on ***, for further assistance, first person that i speak to says, no there is no stock on the phone i app**** for, after calling other SP's i tried MTN again, this time i get told there is stock available, and that my application is waiting is pending on receiving my documents, and i that i should have been call, i advised no call was given, the lady gave me a fax number. i tried to fax my documents, but they would not go through, i then called probably 5 times now 4 times it got cutt-off, and 4th time a gentleman tried to help with an email address, but comes back and says there is no email address to send it to... how is that possible?<br> <br> i need assistance, i would like to complete this application quickly and smoothly

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Oct 2015, 15:03
Official
Hello rickylou,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We have sent the request to the MTN Direct supervisors to contact and assist you with feedback.

Kind Regards,

Alice van der Merwe

Best regards,