No one at MTN knows what they are doing.

I am currently applying for a home loan and according to the bank i have a balance with MTN for R181800.00, I have contacted the call center on numerous times and was provided with a reference number ***, the ticket was closed but nothing was done. This is negatively affecting me due to MTN's incompetence. now a second reference is loaded with reference number and no one at MTN can help me, Im being transferred from the one consultant to the next with no help. my cellphone number is ***.