LE
Lisa E
1 reviews | Active since Oct 2015
13 Oct 2015, 15:16
NO ONE AT MTN ANSWERS A PHONE
I have been trying to get hold of the Legal Department at MTN for more than a week. Only the call centre answers the phone, but they cannot help keep on giving me the Legal departments number that does not work. <br> <br> I have logged calls nobody gets back to me. I really need to sort my issue but made more than a 100 calls, once you get though to the switchboard they immediatly cut the call.
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Replies (1)
MTN South Africa's replyOfficial
14 Oct 2015, 09:52Hello LisaEras,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply14 Oct 2015, 09:52
Official
Hello LisaEras,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***