1 reviews | Active since Sept 2014
no one at Mall@Reds wants to help me
Good day,<br> <br> I am not very happy with you store in Mall@Reds in centurion at all and a specially with Samantha Mclellan that did my upgrade the 1st of May 2015 sins that day have trouble with my billing account as I always was on a topup200 and said to Samantha on the 1st of May that I still want to stay on a TOP UP contract she then said to me that there is no TOPUP200 anymore but if I take My Choice 100 is like a TOP UP she will just set it as a TOP UP so she did write on the contract paper as you will see on the attachment ok so in August 2015 I see my billing is up with 100% so I phone 808 and spoke to Devan *** as he informed me that this contract is not a TOP UP but I am begin billed for phone call as you know this number is not the one I us my husband is using this *** number so I was not aware that this phone is not block when the minutes run out so he informed me he will take it up with his supervisor as I said also to this guy that this is not possible that MTN can charged me for phone calls and data if this is a TOP UP contract so after n spoke to him a few days later n phone 808 again as you cut my lines and spoke to someone else ***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up the usage limit for cell *** has been set up for R1000.00 on the 2-5-2015 and not for R0.00. The usage limit has been set for R0.00 today.
Since May month for cell *** we do pick up the account is higher due to extra ADHOC data 2GB loaded and this service is charged to the account. Due to the usage limit set for R1000.00 the account has been billed for extra calls and data, the system allowed for the 100 minutes and data to be used up that you received with the package then then system allowed for the extra R1000.00 to be used for extra calls or data. If you add the calls and data charges this will give you the extra R1000.00 charge on the account.
Then for line *** we do pick up that the usage limit has been set up for R0.00 on the 2-1-2015. On this number we do not pick up that you have been charged for any calls or data.
Account is in arrears R 8,892.94 and handed to our pre-legal. Please email them to assist you with the arrangement ***
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up the usage limit for cell *** has been set up for R1000.00 on the 2-5-2015 and not for R0.00. The usage limit has been set for R0.00 today.
Since May month for cell *** we do pick up the account is higher due to extra ADHOC data 2GB loaded and this service is charged to the account. Due to the usage limit set for R1000.00 the account has been billed for extra calls and data, the system allowed for the 100 minutes and data to be used up that you received with the package then then system allowed for the extra R1000.00 to be used for extra calls or data. If you add the calls and data charges this will give you the extra R1000.00 charge on the account.
Then for line *** we do pick up that the usage limit has been set up for R0.00 on the 2-1-2015. On this number we do not pick up that you have been charged for any calls or data.
Account is in arrears R 8,892.94 and handed to our pre-legal. Please email them to assist you with the arrangement ***
Kind Regards,
Alice van der Merwe
***