No one answers!

I have been trying for the last two weeks to get through to a consultant on 808. All I want to do is migrate to prepaid. Every call ends up being dropped. Sometimes within the first minute, and sometimes I hold for up to half an hour. <br> <br> I have emailed MTN and made use of the online portal query function. No one has gotten back to me. I even went into an MTN store, and they could not assist - my request can only be processed by calling 808. <br> <br> How do I get through to MTN? Strike or not, contingency plans must surely be in place? 20 year customer and this is the support and service I receive!