sP
sameena P
1 reviews | Active since Feb 2016
15 Feb 2016, 08:38
no notifictions on the downtime
Good day <br> <br> I'm truly disappointed in my network MTN, my phone has not been working since 730 PM last night as there is no data signal, i called the call centre twice and was informed there is a technical error, at 11pm last night my phone started working again, Now this morning at 715 am my phone is not working again as ther is no data signal again. MTN did not even bother to send any appology for this. I am truly disapointed.
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MTN South Africa's replyOfficial
16 Feb 2016, 16:21Hello sameena ,
Thank you for your post.
We apologize for any inconvenience incurred.
MTN was not aware of the problem until this has been reported to MTN.
MTN is aware of the network problem now and they are working to resolve the problem. No suspensions on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
MTN was not aware of the problem until this has been reported to MTN.
MTN is aware of the network problem now and they are working to resolve the problem. No suspensions on the account.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply16 Feb 2016, 16:21
Official
Hello sameena ,
Thank you for your post.
We apologize for any inconvenience incurred.
MTN was not aware of the problem until this has been reported to MTN.
MTN is aware of the network problem now and they are working to resolve the problem. No suspensions on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
MTN was not aware of the problem until this has been reported to MTN.
MTN is aware of the network problem now and they are working to resolve the problem. No suspensions on the account.
Kind Regards,
Alice van der Merwe
***