MP
Matthew P
1 reviews | Active since Mar 2013
13 Apr 2015, 13:31
No notice Cut off
So I went into MTN to cancel a contract of mine, and I was told the account was locked, and it had been handed over to another department, which is fine. However I checked and I see MTN did not debit me, however while waiting for them to contact me so I can pay the account, they just locked them. No notice, not even a call. Unacceptable, which Is why all contracts will be cancelled. <br> <br> Please contact me via email because that number has been locked
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MTN South Africa's replyOfficial
24 Apr 2015, 09:18Hello parker.mat,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for your payment received. According to our records, SMS notification was sent to advise of the outstanding amount payable. The barrings have been removed from your lines.
Regarding the cancellation, we have tried contacting you for the relevant number without any luck. Please contact our call centre to assist you with the cancellation.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for your payment received. According to our records, SMS notification was sent to advise of the outstanding amount payable. The barrings have been removed from your lines.
Regarding the cancellation, we have tried contacting you for the relevant number without any luck. Please contact our call centre to assist you with the cancellation.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply24 Apr 2015, 09:18
Official
Hello parker.mat,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for your payment received. According to our records, SMS notification was sent to advise of the outstanding amount payable. The barrings have been removed from your lines.
Regarding the cancellation, we have tried contacting you for the relevant number without any luck. Please contact our call centre to assist you with the cancellation.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for your payment received. According to our records, SMS notification was sent to advise of the outstanding amount payable. The barrings have been removed from your lines.
Regarding the cancellation, we have tried contacting you for the relevant number without any luck. Please contact our call centre to assist you with the cancellation.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***