AO
Abu O

1 reviews | Active since Feb 2021

16 Aug 2023, 19:07

No network! Mtn unable to provide ‘promise service’ & has not fulfilled its performance obligations

1 star does not do justice to the service, network & unreliable service provider. ! Absolutely useless from day 1. The messed up my port, the provided me the wrong subscription, can’t make or receive calls. I went to the iStore to run diagnostics on the phone, the phone was 100% fine, they tested the sim and said I get 1 in 10 calls. Everyone asks why my number is off. No internet or call network at my place. I went to MTN to get a e-SIM now no network at all.. No assistance, I can’t receive calls no network. No customer support. MTN had to have the lowest employee cost with the *********** staff working there. My point is not to just expose MTN but ensure escalated to all the relevant bodies to ensure lawsuits/fines/rep damage/non compliance is seriously taken to the extent the suffer the same *******/********/negligence as they got previously in Nigeria. Absolute ******* service provider, when u complain got an auto response we will respond in 24hours, more like 24months.

Tomorrow is day 14, if network not resolve will start at ICASA, ombudsmen, consumer protection & all the varies other regulatory bodies.

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