FD
Frederick D

1 reviews | Active since Nov 2015

11 Dec 2015, 12:03

NO NETWORK COVERAGE SERVICE FOR MTN NETWORK

I am staying in the Hillshaven area, and ever since mobile phones came out, my family and I used MTN network. They went on strike in the beginning of the year and since then we are experiencing trouble with network coverage. It is not that bad when we are in another area, but at home residential area, NO NETWORK!!! they have changed their contact numbers so no one could phone to complain. only in November I got a number off of the internet for MTN Network coverage. They said the mtn tower is broken and they will come fix it soon. the thing is they never come or make a plan to fix the tower. We have lodged complains, I gave the number to everyone in our area, who also complained about it. Still!! NO SERVICE. we are loosing our data on our Ipads, our airtime gets wasted trying to phone out, we have lost business and money through this! if we have an emergency, we try to call someone, but have to run around everywhere to get signal coverage! it is really bad of such a good network. Can they just come fix the tower or take it down to make space for Vodacom's tower?? A FULL YEAR BATTLING WITH NETWORK COVERAGE!!! THATS VERY BAD MTN! HOW LONG STILL?

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Dec 2015, 14:41
Official
Hello Mr Dobson,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to network department supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards
mike
REQ:***

Best regards,