FD
Frederick D

1 reviews | Active since Nov 2015

22 Jan 2016, 15:27

NO NETWORK COVERAGE FOR 2 YEARS?

THIS IS AGAIN COMPLAIN ABOUT MTN NETWORK COVERAGE. I HAVE COMPLAINED SO MANY TIMES THROUGH THE MEDIA, BUT WE AS HILLSHAVEN COMUNITY, STILL HAVE NO NETWORK COVERAGE. THIS IS FOR THE SECOND YEAR NOW!! EVERY TIME WE PHONE MTN, THEY SAY THAT THEY ARE BUZY FIXING THE PROBLEM, BUT HOW LONG IS IT GOING TO TAKE STILL? LOOKS LIKE MTN DOES NOT NEED ANY KLIENTS FOR THEIR NETWORK! IT IS SO VERY BAD MTN, YOU ARE A DISGRACE! NO FUN IN HAVING MTN NETWORK. IF PEOPLE HEAR I AM ON MTN, THEY TELL ME I AM CRAZY BECAUSE MTN DOES NOT CARE FOR THEIR CLIENTS AND NEVER HAVE ANY SIGNAL. WHEN ARE YOU GOING TO SATISFY YOUR CLIENTS MTN? THOUGHT AFTER YOUR BAD PUBLICATION ON TELEVISION, YOU WOULD HAVE SHAPED UP??? CAN YOU TRY AND SPEED UP YOUR FIXING OF THE BROKEN TOWER IN HILLSHAVEN PLEASE!!!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Jan 2016, 21:46
Official
Hello Mr Dobson,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to Network Coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards
mike
REQ:***

Best regards,