No Network coverage at work place
I am working at Phumulani Mall in Tembisa , Olifansfontein road , There is no network when you get inside the branch , I went to the MTN branch in the mall and was told to call Network Coverage on *** which I did , I was sent from pillar to post after I logged in a query with reference *** , after three or four times calling for feedback ,I was told to email David the Supervisor on [Email Removed] which I did also but I havent received any respond from him , the mail reference number is ***2 .
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MTN South Africa's replyOfficial
19 Apr 2016, 22:47Hello Unique@123,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply19 Apr 2016, 22:47
Official
Hello Unique@123,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
's updateReviewer Update
09 May 2016, 09:20Hi Mike
You have responded to my query two weeks ago but still no one has contacted me yet , really is this how Mtn treat their customers????? making unfulfilled promises , I have been Mtn customer for years but the service you guys are giving us is not good at all , actually I cant wait for my contract to finish then move over to other network .
's update09 May 2016, 09:20
Reviewer Update
Hi Mike
You have responded to my query two weeks ago but still no one has contacted me yet , really is this how Mtn treat their customers????? making unfulfilled promises , I have been Mtn customer for years but the service you guys are giving us is not good at all , actually I cant wait for my contract to finish then move over to other network .