NO network coverage!

We have had terrible signal for a couple of months, but we at least had it. Best data connection available most days only went up to a most frustrating EDGE. MTN promised that it would only be temporary, as they were busy upgrading something or the other. That was in the beginning of 2017!

Since last week we are going extended periods of time where the network is COMPLETELY down! No data. No voice. Absolutely nothing!

When we complain, they just say that there is nothing showing on the system about a fault somewhere, but they will investigate. And as if by magic, the network is up and running an hour or so later. But we first need to complain. And that means PAYING for a call from a vodacom number to the MTN call centre and waiting AGES to be answered.

This is absolutely ridiculous! We cannot get anything done and have to plan around having network coverage (which we don't know when and if we'll actually have it) and make apologies for missing deadlines, because the network cannot be trusted!

I have been an MTN customer for decades and the rest of our staff all changed their contracts or prepaid lines to MTN as their network had better coverage than Vodacom. Now they all want to (have to?) change back again! It is time consuming and costly for us to do so!

What happened to the so called upgrades they were busy with during the first part of this year!? Whatever they did, just made everything much, much worse!

We are aware that over weekends and holidays that the network gets flooded and very slow to non-existent when more than the usual rural numbers use the network. At least we still HAVE network coverage!

There is just absolutely no one to complain to. It feels as if the attitude is that we must just be grateful when we are actually able to use the network and that they are doing us a GREAT service by deducting the debit orders TIMELY each month. WHAT ABOUT THE SERVICE WE ARE PAYING FOR AND CANNOT USE!?

Is there ANY communication between the call centre and the technical staff!? Do they EVER relay the complaints? Or does the area where we are not warrant any effort to keep the network running? Who is ultimately responsible to ensure quality and availability of the network!?

I am really at my wits end about this. And yes - I now need to wait for the network to surface again in order for me to post this complaint! I will not even bother to phone the call centre again. It is an endless cycle of speaking to friendly staff who CANNOT change anything about the issues we need to be addressed.

Will someone who can actually WORK on this and give me a satisfactory solution to this utmost frustration of an issue, PLEASE contact me!?