KB
Keith B
1 reviews | Active since Jan 2016
27 Feb 2016, 10:20
No Network coverage
Dear MTN please could you look into why your coverage in the Bedfordview / Morninghill / St. Andrews School for Girls area is so bad, in fact it is so bad as to be almost none existent. <br> <br> Last night at a function I lost about R 10 000-00 in missed sales due to the network jumping from G to E to 3G with no internet or no coverage at all. some clients even had to reboot phones due to them being unregistered on the network. ?#?networksucks?
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MTN South Africa's replyOfficial
27 Feb 2016, 19:28Hello KeithB58,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply27 Feb 2016, 19:28
Official
Hello KeithB58,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,