No network connection

I have not been able to make calls or access the internet for 4 days now while I have airtime and more than enough data on my contract package. Calls to the contact center take me from pillar to post, my SIM card has been “reset” 3 times and the technical guys I get referred to are utterly useless. Not even going to get the problem sorted at the Woodmead shop has worked. I’m disinfected, frustrated and ready to take my business to a provider that actually cares