No network

MTN how many times are we expected to report a problem. Every few days we have no network for longperiods of time. Sometimes days. Calling in doesn't help. We are never given a reference number. Reporting the problem to the MTN store doesn't seem to help, as the technical team never seems to come and sort out the problem.

The problem is not resolved if we do not have network every few days. Where does it say in our contract that we will be having network for only half the month? We are not having any power failures. And even we did not sign a contract with eskom.

Will MTN be refunded me for half the month which we have no network? And when we do have network the Internet does not work.

Already cancelled two contracts, you service is appalling.