FF
Fallon F
1 reviews | Active since Feb 2015
27 May 2015, 16:25
NO NETWORK
Since February I have been trying to get this sorted out, my network and especially my data (3G / Edge) is basically non existent in my home, this is a huge issue as I do a lot of business on my phone sending emails etc.<br> I have now had to relocate during the day to another area to work daily while I wait for the apparent correct person THOMAS to get back to me to come and install a type of antenna?<br> Every time I phone to talk to Thomas he is never available and I am always told he will get back to me<br> <br> PLEASE URGENTLY ADVISE WHEN THOMAS WILL CONTACT ME <br> As I need to move out of the office space I am using and totally work from home and I cannot with no reception and no data!!!!!!<br> <br> Its disgusting service and if no one get in contact with me on how this will be sorted out by the end of the day tomorrow - Thursday 28th Feb, I will have to cancel this contract, I know this can happen as you MTN are not providing a service you have guaranteed.<br> <br> I live in Heritage Park of Somerset West and find it unacceptable to not have data network there - its right next to the medi clinic<br> <br> Thank you<br> <br> Fallon Finlayson
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Replies (1)
MTN South Africa's replyOfficial
05 Jun 2015, 11:50Hello Finlayson,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply05 Jun 2015, 11:50
Official
Hello Finlayson,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Thank you
Wenzile Masina
REQ:***
Best regards,