MM
MELISSA M
1 reviews | Active since Feb 2015
13 Feb 2015, 13:12
NO NETWORK
Good day<br> <br> I have reported at MTN that my phone lost it's contract but they said they can't help me since I lost the contract which I had wit NASHUA (now closed). I provided them with the invoices and all but still they said they can't help me. The thing is, they deduct from my account monthly but fail to fix my phone. I guess I have to stop paying this dead phone once and for all. I'm stuck with a dead phone but still paying R420 for it.
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MTN South Africa's replyOfficial
24 Feb 2015, 09:36Hello lulu11715,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Would you kindly email Nashua mobile and request for a copy of your contract to be emailed to you, please find the email address to use below:
***
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Would you kindly email Nashua mobile and request for a copy of your contract to be emailed to you, please find the email address to use below:
***
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply24 Feb 2015, 09:36
Official
Hello lulu11715,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Would you kindly email Nashua mobile and request for a copy of your contract to be emailed to you, please find the email address to use below:
***
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Would you kindly email Nashua mobile and request for a copy of your contract to be emailed to you, please find the email address to use below:
***
Thank you.
Kagiso
REQ:***
Best regards,