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eschlodder E

1 reviews | Active since Jul 2013

16 Nov 2016, 12:49

No need to complain about bad service when you don't get any

<p>I would just like to say thank you to the MTN call center and they way they handled my new contract application, the last time I got no service like this was 20 years ago from guess who, MTN.</p> <p> </p> <p>After 3 days of being transferred from pillar to post and again this morning after being called by Gugu Mtombeni and just being thrown at activiations before even dealing with my query in a professional mannor I had enough.</p> <p> </p> <p>MTN you have lost a customer for life and I will pass this service onto my influencial friends as well.<br /><br />Glad to see that after 20 years customer service at MTN is still just as bad.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Nov 2016, 16:28
Official

Thank you for bringing this to our attention.

We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.

This matter has been escalated to the relevant management team.

We are really sorry for your bad experience with us.

Regards

Nompumelelo

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