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anna A

1 reviews | Active since Jan 2012

19 May 2016, 06:42

No my account bill

<p>I took out an MTN TV and phone contract in June 2014 for R250.The contract was for R250 for 2 years. I have paid R250 for the contract for more than a year will no issues, in August my bill was paid R670 and September R1123 as a debit orde. Called the CC 5 times due to them MTN disconnecting, then rushed to the Cresta branch who said they can’t help but then can suspend the number, which ,while talking to her best bud LG friend while talking to me,had suspended the wrong number. Called again to the CC for itemised billing(which takes 7 days) and the suspension was corrected. Elroy explained this number was in my possession and thus he can’t do anything, if i want to investigate i must go ahead. I find it hard to believe how MTN can wash of their hands when the customer is telling you this is not my calls. Prove to me it is...do something. And now i found out my next bill is R1700 in 5 days. Clearly anyone can see there is ***** happening here yet MTN will not investigate anything..Sim swaps recycling numbers are an everyday issue...yet no body will assist me...Well done MTN...excellent customer service. You overbill me for not even my calls and yet i cannot dispute anything. I must just pay.. *** was logged with no feedback still, I got the itemised billing and called a few of those number and they are all Nigerian…</p> <p> </p>

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Replies (4)
MTN South Africa
MTN South Africa's reply24 May 2016, 13:34
Official

Good Day glenzo83

Thank you for your post.

We are terribly sorry for lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that we require a sworn affidavit disputing the MTN contract and a certified ID copy, in order for our ***** department to investigate the matter. You may forward the documents to ***

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.

Kind Regards,

Zukiswa

REQ:***

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anna A's update25 May 2016, 08:01
Reviewer Update
I have submitted these on 3 occasions...look at *** or ***...what the hell...trying to get this logged to be investigated is such a mission...for the last 7 months...*** was closed because you didn't allocate it to ***** staff...what **** is that..i want feedback and I want it today...this is nonsense..im handed over to MBD because nobody is investigating this..
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anna A's update25 May 2016, 08:02
Reviewer Update
this is allocated to travashan haripersad from Mpho seshebele of Simmonds branch...she logged this 3 times...call her and ask for yourself...she told me they closing it as nobody from MTN ***** is being allocated...
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anna A's update31 May 2016, 07:55
Reviewer Update
what is the latest on this this ***** investigation?