LVdW
Lynette Van der Walt

1 reviews | Active since Oct 2015

01 Oct 2015, 12:23

NO MTN SIGNAL

Ons bly op 'n plaas tussen Thbazimbi en Lephalale en MTN is die ENIGSTE diensvers****** wat tot +- een maand terug 'n redelike sein aan ons kon verskaf via 'n toring redelik ver van ons af. Ek weet nie of hulle aan die toring gewerk het en of die toring net nie meer werk nie maar die laaste maand is kommunikasie amper onmoontlik. Geen of baie swak sein is aan die orde van die dag. MTN Inbelsentrum is net tydmors, as die agent my dalk vir een sekonde duidelik kan hoor reken sy daar is nie 'n sein probleem nie en kan ons nie help nie. Ek het ook op 30/09/2015 'n saak via MTN webblad gemaak mer ref ***5 maar geen terugvoer behalwe die outomatiese reply nie. Veral op 'n plaas in vandag se tyd is kommunikasie baie belangrik in gevl van nood. Dit is MTN se verantwoordelik om te sorg dat AL sy kliente goeie sein ten alle tye het.

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Oct 2015, 12:07
Official
Hello tjaart@,

Thank you for bringing this to our attention.

We understand the frustration you have faced in your attempt to obtain results and answers. We apologize for any inconveniences caused.

Please fill the below tamplete and send it to *** . The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.

1 Subscriber name & surname:
2 Mobile number(s) experiencing the problem:
3 All MTN numbers in household, (if your query relates to a business please provide ten of the effected cell numbers): N/A
4 MTN devices in use, (make & model):
5 Type of household, (house, duplex / townhouse or office block): House
6 If duplex, on which level is the problem being experienced? N/A
7 If complex, will the body corporate allow an antenna to be installed? N/A
9 Description of package, (i.e. MTN Anytime 100 etc.)? Prepaid
10 What signal is currently being achieved, (i.e. EDGE, 3G, HSPA)? EDGE
11 Physical street address:
12 Suburb:
13 City:
14 Is the problem experienced voice or data problem?
15 Provide a brief description of the problem experienced:
16 When was the problem experienced, (time of day & weather conditions