No MTN service for a month

Hello. It has been almost a month that our area does not have proper network. At times the entire day, or else for a few minutes at a time during the day.

I had reported to problem numerous times, however nothing was done. After a week or so I reported the problem yet again, and there was no record of it ever being reported.

I have been given excuses from various consultants that, they working on it, or they have to order parts to fix it, or they need approval to order parts.

It's almost a month now and it has still not being restored. MTN has not responded on Facebook or Twitter.