1 reviews | Active since Jun 2013
No MTN reception in our area
<p>Hi,</p> <p>There is absolutely no MTN reception in our area- what can we do to get reception at our house?</p> <p>We live in Morninghill, Bedfordview.</p>
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on *** You can contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
MTN Network Coverage Template
* Required fields
Note: please note that inaccurate information or incomplete information of the mandatory fields could possibly result in delays in attending to your query
1. Type of consumer *
Please choose one
2. Name & Surname *
_________________________________________________________________________________
3. If Corporate, Corporate Consumer or SME, please specify which company
_________________________________________________________________________________
4. Email address *
_________________________________________________________________________________
5. Physical Street address of problem *
_________________________________________________________________________________
6. Suburb *
_______________________________________________________________________________
7. City *
_______________________________________________________________________________
8. Nearest Landmark / Intersection *
_________________________________________________________________________________
9. GPS coordinates
_________________________________________________________________________________
10. Mobile number experiencing the problem *
______________________________________________________________________________
11. Additional numbers experiencing the same problem
_________________________________________________________________________________
12. Subscribers alternative contact number *
_________________________________________________________________________________
13. When did the problem start (date, time of day & please specify weather conditions etc.)
_________________________________________________________________________________
14. Make and model of handset / device *
_________________________________________________________________________________
15. Are you at home or work when you experience the problem? *
16. Where is the problem experienced? *
17. Are you moving around or sitting in one place when experiencing the issue*
18. Type of House hold *
19. What type of signal do you get? *
Please choose all that apply
LTE / 4G
3G / HSDPA / HS+
EDGE / 2G
GPRS / GSM
20. How many bars of signal do you get?
21. Are you located next to a complex, trees or any obstruction (High wall, heavy machinery, and magnetic equipment) that could block your signal? If yes, please specify.
___________________________________________________________________________________
22. Is it a Voice or Data problem *
23. If voice, is it *
Please choose all that apply
Voice Quality
Dropped Calls
Call Setup
One way speech
24. Where you the initiator or receiver of this call? *
25. If local, which operator?
26. If Data, is it*
27. Is the problem intermittent or continuous? *
28. Is the problem experienced up or down stairs? *
29. Is the problem experienced in all the rooms of the house or do you experience the problem in specific location – please specify.
_________________________________________________________________________________
30. Provide a brief description of the problem experienced *
_________________________________________________________________________________
_________________________________________________________________________________
31. What time of the day do you experience the problem?
_________________________________________________________________________________
32. Has other devices been tested to see if the problem occurs on other device as well? If yes, does the problem persist? *
Please choose one
33. Has any other MTN SIM cards been tested to see if the problem occurs on other device as well? If yes, does the problem persist? *
Regards
Nompumelelo
REQ:***
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on *** You can contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
MTN Network Coverage Template
* Required fields
Note: please note that inaccurate information or incomplete information of the mandatory fields could possibly result in delays in attending to your query
1. Type of consumer *
Please choose one
2. Name & Surname *
_________________________________________________________________________________
3. If Corporate, Corporate Consumer or SME, please specify which company
_________________________________________________________________________________
4. Email address *
_________________________________________________________________________________
5. Physical Street address of problem *
_________________________________________________________________________________
6. Suburb *
_______________________________________________________________________________
7. City *
_______________________________________________________________________________
8. Nearest Landmark / Intersection *
_________________________________________________________________________________
9. GPS coordinates
_________________________________________________________________________________
10. Mobile number experiencing the problem *
______________________________________________________________________________
11. Additional numbers experiencing the same problem
_________________________________________________________________________________
12. Subscribers alternative contact number *
_________________________________________________________________________________
13. When did the problem start (date, time of day & please specify weather conditions etc.)
_________________________________________________________________________________
14. Make and model of handset / device *
_________________________________________________________________________________
15. Are you at home or work when you experience the problem? *
16. Where is the problem experienced? *
17. Are you moving around or sitting in one place when experiencing the issue*
18. Type of House hold *
19. What type of signal do you get? *
Please choose all that apply
LTE / 4G
3G / HSDPA / HS+
EDGE / 2G
GPRS / GSM
20. How many bars of signal do you get?
21. Are you located next to a complex, trees or any obstruction (High wall, heavy machinery, and magnetic equipment) that could block your signal? If yes, please specify.
___________________________________________________________________________________
22. Is it a Voice or Data problem *
23. If voice, is it *
Please choose all that apply
Voice Quality
Dropped Calls
Call Setup
One way speech
24. Where you the initiator or receiver of this call? *
25. If local, which operator?
26. If Data, is it*
27. Is the problem intermittent or continuous? *
28. Is the problem experienced up or down stairs? *
29. Is the problem experienced in all the rooms of the house or do you experience the problem in specific location – please specify.
_________________________________________________________________________________
30. Provide a brief description of the problem experienced *
_________________________________________________________________________________
_________________________________________________________________________________
31. What time of the day do you experience the problem?
_________________________________________________________________________________
32. Has other devices been tested to see if the problem occurs on other device as well? If yes, does the problem persist? *
Please choose one
33. Has any other MTN SIM cards been tested to see if the problem occurs on other device as well? If yes, does the problem persist? *
Regards
Nompumelelo
REQ:***
Hi,
Please find below my response:
Official business reply:
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ********** You can contact them on number ********** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
MTN Network Coverage Template
* Required fields
Note: please note that inaccurate information or incomplete information of the mandatory fields could possibly result in delays in attending to your query
1. Type of consumer * Contract and Pay as you Go
Please choose one
2. Name & Surname * Nicola Anderson
_________________________________________________________________________________
3. If Corporate, Corporate Consumer or SME, please specify which company
_________________________________________________________________________________
4. Email address * **********
_________________________________________________________________________________
5. Physical Street address of problem * Batten Road, Morninghill
_________________________________________________________________________________
6. Suburb *Morninghill
_______________________________________________________________________________
7. City *Bedfordview, Johannesburg
_______________________________________________________________________________
8. Nearest Landmark / Intersection * Corner Batten and Benard Road
_________________________________________________________________________________
9. GPS coordinates
_________________________________________________________________________________
10. Mobile number experiencing the problem * ********** 484/ **********
______________________________________________________________________________
11. Additional numbers experiencing the same problem
_________________________________________________________________________________
12. Subscribers alternative contact number *
_________________________________________________________________________________
13. When did the problem start (date, time of day & please specify weather conditions etc.) Always been a problem in this area
_________________________________________________________________________________
14. Make and model of handset / device * Samsung
_________________________________________________________________________________
15. Are you at home or work when you experience the problem? * Home - but my mom works from home, which is a problem
16. Where is the problem experienced? * Always been a problem
17. Are you moving around or sitting in one place when experiencing the issue* I move around and the max i can get is 1 bar of signal
18. Type of House hold * Townhouse
19. What type of signal do you get? * 1 bar or nothing
Please choose all that apply
LTE / 4G
3G / HSDPA / HS+
EDGE / 2G
GPRS / GSM
20. How many bars of signal do you get?
21. Are you located next to a complex, trees or any obstruction (High wall, heavy machinery, and magnetic equipment) that could block your signal? If yes, please specify. No that I am aware of
___________________________________________________________________________________
22. Is it a Voice or Data problem * Voice
23. If voice, is it *
Please choose all that apply
Voice Quality - cant get calls goes straight to voicemail
Dropped Calls
Call Setup
One way speech
24. Where you the initiator or receiver of this call? *
25. If local, which operator?
26. If Data, is it*
27. Is the problem intermittent or continuous? * Continuous
28. Is the problem experienced up or down stairs? * Both
29. Is the problem experienced in all the rooms of the house or do you experience the problem in specific location – please specify. All rooms
_________________________________________________________________________________
30. Provide a brief description of the problem experienced *
__Cant get calls or messages when I am at home_______________________________________________________________________________
_________________________________________________________________________________
31. What time of the day do you experience the problem?
__All day_______________________________________________________________________________
32. Has other devices been tested to see if the problem occurs on other device as well? If yes, does the problem persist? *
Please choose one
33. Has any other MTN SIM cards been tested to see if the problem occurs on other device as well? If yes, does the problem persist? * Yes - all experience the same problem
Hi,
Please find below my response:
Official business reply:
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ********** You can contact them on number ********** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
MTN Network Coverage Template
* Required fields
Note: please note that inaccurate information or incomplete information of the mandatory fields could possibly result in delays in attending to your query
1. Type of consumer * Contract and Pay as you Go
Please choose one
2. Name & Surname * Nicola Anderson
_________________________________________________________________________________
3. If Corporate, Corporate Consumer or SME, please specify which company
_________________________________________________________________________________
4. Email address * **********
_________________________________________________________________________________
5. Physical Street address of problem * Batten Road, Morninghill
_________________________________________________________________________________
6. Suburb *Morninghill
_______________________________________________________________________________
7. City *Bedfordview, Johannesburg
_______________________________________________________________________________
8. Nearest Landmark / Intersection * Corner Batten and Benard Road
_________________________________________________________________________________
9. GPS coordinates
_________________________________________________________________________________
10. Mobile number experiencing the problem * ********** 484/ **********
______________________________________________________________________________
11. Additional numbers experiencing the same problem
_________________________________________________________________________________
12. Subscribers alternative contact number *
_________________________________________________________________________________
13. When did the problem start (date, time of day & please specify weather conditions etc.) Always been a problem in this area
_________________________________________________________________________________
14. Make and model of handset / device * Samsung
_________________________________________________________________________________
15. Are you at home or work when you experience the problem? * Home - but my mom works from home, which is a problem
16. Where is the problem experienced? * Always been a problem
17. Are you moving around or sitting in one place when experiencing the issue* I move around and the max i can get is 1 bar of signal
18. Type of House hold * Townhouse
19. What type of signal do you get? * 1 bar or nothing
Please choose all that apply
LTE / 4G
3G / HSDPA / HS+
EDGE / 2G
GPRS / GSM
20. How many bars of signal do you get?
21. Are you located next to a complex, trees or any obstruction (High wall, heavy machinery, and magnetic equipment) that could block your signal? If yes, please specify. No that I am aware of
___________________________________________________________________________________
22. Is it a Voice or Data problem * Voice
23. If voice, is it *
Please choose all that apply
Voice Quality - cant get calls goes straight to voicemail
Dropped Calls
Call Setup
One way speech
24. Where you the initiator or receiver of this call? *
25. If local, which operator?
26. If Data, is it*
27. Is the problem intermittent or continuous? * Continuous
28. Is the problem experienced up or down stairs? * Both
29. Is the problem experienced in all the rooms of the house or do you experience the problem in specific location – please specify. All rooms
_________________________________________________________________________________
30. Provide a brief description of the problem experienced *
__Cant get calls or messages when I am at home_______________________________________________________________________________
_________________________________________________________________________________
31. What time of the day do you experience the problem?
__All day_______________________________________________________________________________
32. Has other devices been tested to see if the problem occurs on other device as well? If yes, does the problem persist? *
Please choose one
33. Has any other MTN SIM cards been tested to see if the problem occurs on other device as well? If yes, does the problem persist? * Yes - all experience the same problem
Hi,
Please find below my response:
Official business reply:
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ********** You can contact them on number ********** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
MTN Network Coverage Template
* Required fields
Note: please note that inaccurate information or incomplete information of the mandatory fields could possibly result in delays in attending to your query
1. Type of consumer * Contract and Pay as you Go
Please choose one
2. Name & Surname * Nicola Anderson
_________________________________________________________________________________
3. If Corporate, Corporate Consumer or SME, please specify which company
_________________________________________________________________________________
4. Email address * **********
_________________________________________________________________________________
5. Physical Street address of problem * Batten Road, Morninghill
_________________________________________________________________________________
6. Suburb *Morninghill
_______________________________________________________________________________
7. City *Bedfordview, Johannesburg
_______________________________________________________________________________
8. Nearest Landmark / Intersection * Corner Batten and Benard Road
_________________________________________________________________________________
9. GPS coordinates
_________________________________________________________________________________
10. Mobile number experiencing the problem * ********** 484/ **********
______________________________________________________________________________
11. Additional numbers experiencing the same problem
_________________________________________________________________________________
12. Subscribers alternative contact number *
_________________________________________________________________________________
13. When did the problem start (date, time of day & please specify weather conditions etc.) Always been a problem in this area
_________________________________________________________________________________
14. Make and model of handset / device * Samsung
_________________________________________________________________________________
15. Are you at home or work when you experience the problem? * Home - but my mom works from home, which is a problem
16. Where is the problem experienced? * Always been a problem
17. Are you moving around or sitting in one place when experiencing the issue* I move around and the max i can get is 1 bar of signal
18. Type of House hold * Townhouse
19. What type of signal do you get? * 1 bar or nothing
Please choose all that apply
LTE / 4G
3G / HSDPA / HS+
EDGE / 2G
GPRS / GSM
20. How many bars of signal do you get?
21. Are you located next to a complex, trees or any obstruction (High wall, heavy machinery, and magnetic equipment) that could block your signal? If yes, please specify. No that I am aware of
___________________________________________________________________________________
22. Is it a Voice or Data problem * Voice
23. If voice, is it *
Please choose all that apply
Voice Quality - cant get calls goes straight to voicemail
Dropped Calls
Call Setup
One way speech
24. Where you the initiator or receiver of this call? *
25. If local, which operator?
26. If Data, is it*
27. Is the problem intermittent or continuous? * Continuous
28. Is the problem experienced up or down stairs? * Both
29. Is the problem experienced in all the rooms of the house or do you experience the problem in specific location – please specify. All rooms
_________________________________________________________________________________
30. Provide a brief description of the problem experienced *
__Cant get calls or messages when I am at home_______________________________________________________________________________
_________________________________________________________________________________
31. What time of the day do you experience the problem?
__All day_______________________________________________________________________________
32. Has other devices been tested to see if the problem occurs on other device as well? If yes, does the problem persist? *
Please choose one
33. Has any other MTN SIM cards been tested to see if the problem occurs on other device as well? If yes, does the problem persist? * Yes - all experience the same problem
Hi,
Please find below my response:
Official business reply:
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ********** You can contact them on number ********** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
MTN Network Coverage Template
* Required fields
Note: please note that inaccurate information or incomplete information of the mandatory fields could possibly result in delays in attending to your query
1. Type of consumer * Contract and Pay as you Go
Please choose one
2. Name & Surname * Nicola Anderson
_________________________________________________________________________________
3. If Corporate, Corporate Consumer or SME, please specify which company
_________________________________________________________________________________
4. Email address * **********
_________________________________________________________________________________
5. Physical Street address of problem * Batten Road, Morninghill
_________________________________________________________________________________
6. Suburb *Morninghill
_______________________________________________________________________________
7. City *Bedfordview, Johannesburg
_______________________________________________________________________________
8. Nearest Landmark / Intersection * Corner Batten and Benard Road
_________________________________________________________________________________
9. GPS coordinates
_________________________________________________________________________________
10. Mobile number experiencing the problem * ********** 484/ **********
______________________________________________________________________________
11. Additional numbers experiencing the same problem
_________________________________________________________________________________
12. Subscribers alternative contact number *
_________________________________________________________________________________
13. When did the problem start (date, time of day & please specify weather conditions etc.) Always been a problem in this area
_________________________________________________________________________________
14. Make and model of handset / device * Samsung
_________________________________________________________________________________
15. Are you at home or work when you experience the problem? * Home - but my mom works from home, which is a problem
16. Where is the problem experienced? * Always been a problem
17. Are you moving around or sitting in one place when experiencing the issue* I move around and the max i can get is 1 bar of signal
18. Type of House hold * Townhouse
19. What type of signal do you get? * 1 bar or nothing
Please choose all that apply
LTE / 4G
3G / HSDPA / HS+
EDGE / 2G
GPRS / GSM
20. How many bars of signal do you get?
21. Are you located next to a complex, trees or any obstruction (High wall, heavy machinery, and magnetic equipment) that could block your signal? If yes, please specify. No that I am aware of
___________________________________________________________________________________
22. Is it a Voice or Data problem * Voice
23. If voice, is it *
Please choose all that apply
Voice Quality - cant get calls goes straight to voicemail
Dropped Calls
Call Setup
One way speech
24. Where you the initiator or receiver of this call? *
25. If local, which operator?
26. If Data, is it*
27. Is the problem intermittent or continuous? * Continuous
28. Is the problem experienced up or down stairs? * Both
29. Is the problem experienced in all the rooms of the house or do you experience the problem in specific location – please specify. All rooms
_________________________________________________________________________________
30. Provide a brief description of the problem experienced *
__Cant get calls or messages when I am at home_______________________________________________________________________________
_________________________________________________________________________________
31. What time of the day do you experience the problem?
__All day_______________________________________________________________________________
32. Has other devices been tested to see if the problem occurs on other device as well? If yes, does the problem persist? *
Please choose one
33. Has any other MTN SIM cards been tested to see if the problem occurs on other device as well? If yes, does the problem persist? * Yes - all experience the same problem