PW
Pieter W
1 reviews | Active since Jul 2015
08 Jul 2015, 08:59
NO MTN INTERNET ACCESS - PROBLEM
In the past we use to have internet reception on the farm a couple of km outside Warmbaths. Suddenly from last year Nov., we have no reception at all. I'm a wellknown businessman and therefore need internet after hours. We logg complaints with Warmbaths MTN branch ( Mario). He kept mentioning that he will speak to someone who work on this and come back to us. After no reply, feedback we keep trying. Left messages, sometimes the messagebox were full and you could not. With great effort, the Antenna were only installed in Jan / Feb. The problem was not resolved. For then they explain that I have a short ****al for my phone and it will not be able to work for internet usage. The problem is that there is nowhere to get a ****al that does fit on my phone for that purpose. So I still do not use the internet. It is now June 2015. Next excuse. They can not help us. We need to take out a new contract then they can only give me the ****al with the new contract. I do not understand. I already have a contract with MTN for years why can't they just give me a ****al? Why should I cancel my contract and sign up for new one to get it. Especialy when we use to have internet signal before?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Jul 2015, 11:23Hello Pieter Wagner,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for the lapse in service, it is not our intention to displease you in any way.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Once again please accept our heartfelt apologies for the breakdown in service.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for the lapse in service, it is not our intention to displease you in any way.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Once again please accept our heartfelt apologies for the breakdown in service.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply14 Jul 2015, 11:23
Official
Hello Pieter Wagner,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for the lapse in service, it is not our intention to displease you in any way.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Once again please accept our heartfelt apologies for the breakdown in service.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for the lapse in service, it is not our intention to displease you in any way.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Once again please accept our heartfelt apologies for the breakdown in service.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Best regards,