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<p>This is a follow-up review from the original issue (https://hellopeter.com/mtn/reviews/mtn-porting-issues- ********** )</p> <p> </p> <p>MTN contacted me </p> <p> </p> <p>Let me tell all the people out there that switching to MTN was one of the worst life choices I have in a long time. Here are the two reasons</p> <p> </p> <p>1) I was told that I will be able to port my number ( read original review) - I am still struggling to get this issue resolved</p> <p> </p> <p>2) I was sold a phone that is known to have issues, the Sony Xperia M5 (https://talk.sonymobile.com/t5/Xperia-M5/M5-suddenly-shuts-off-every-10-minuts/td-p/ ********** ) .. And trust me this phone gives issues</p> <p> </p> <p>It really sometimes feels like you are being *****ed from every possible angle</p>
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MTN South Africa's replyOfficial
15 Jun 2016, 09:32Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation I will await for you to email me the documents, as soon as I receive them I will escalate to the relevant support team for further assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply15 Jun 2016, 09:32
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation I will await for you to email me the documents, as soon as I receive them I will escalate to the relevant support team for further assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,