1 reviews | Active since Mar 2016
No more words...
My complaint of 2 weeks ago refers. Issue was meant to receive top priority as per your response to my previous complaint. Top priority, my foot!! Issue still not resolved. Went to the local mtn store as per your request, upgrade cannot be completed due to the system throwing an error saying duplicate upgrade! Tried calling 808, spoke to portia, an agent, then mervin, a manager, who really needs to check their attitudes! Hopeless as can be. I really don't know what else to say. As for the retention department, it seems non existent! No one ever picks up!!
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The system reflected that cell number *** upgrade was done via MTN Store in Richard Bay. Our Retentions department will not assist with the cancellation of the upgrade. The upgrade was done on the 11th of October. Please visist the store for assistance.
The account is in a Corporate account you can contact the corporate department 809 from the device for assistance and guidance as well, 809 from the device.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The system reflected that cell number *** upgrade was done via MTN Store in Richard Bay. Our Retentions department will not assist with the cancellation of the upgrade. The upgrade was done on the 11th of October. Please visist the store for assistance.
The account is in a Corporate account you can contact the corporate department 809 from the device for assistance and guidance as well, 809 from the device.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,