LW
Linda W
1 reviews | Active since Oct 2011
08 Nov 2018, 11:40
No more MTN
After being with MTN well over 15 years I have had enough!!
In July I upgrade my contract, big mistake, as I was sold a product and then MTN bills me a different amount to what I signed up for. I make numerous calls to MTN and visit the branch where I signed up and NOTHING gets done about it.
Now to put more mud on your faces, I have paid my account but I still get suspended. I cant even call the free number "135". Can MTN do anything right.
I want to cancel with MTN. I am sick of the excuses and incompetency.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
09 Nov 2018, 10:29Good Day Linda
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply09 Nov 2018, 10:29
Official
Good Day Linda
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's replyOfficial
13 Nov 2018, 08:25Good Day Linda
As per our telephonic conversation, this is to confirm that the credit note has been passed on your account and that this matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
As per our telephonic conversation, this is to confirm that the credit note has been passed on your account and that this matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply13 Nov 2018, 08:25
Official
Good Day Linda
As per our telephonic conversation, this is to confirm that the credit note has been passed on your account and that this matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
As per our telephonic conversation, this is to confirm that the credit note has been passed on your account and that this matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,