CB
CHERESE B
1 reviews | Active since May 2015
28 May 2015, 12:13
No more hope for MTN
On the 21st of May2015 I made a payment to MTN for R4400.00. I emailed them the proof of payment and asked them to help me in reactivating my services. The automatic reply came back and they will respond within 8 working hours. It's the 28th today and still no one help me. 808 is unavailable because they strike. Get your act together MTN and get you some employee's who wants to work. Neglecting a paying customer like this is very bad. On the 27th I received a email from credit management asking for the proof of payment, I send it twice yesterday and still no reactivation on one of my accounts. This is very bad from you guys.
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MTN South Africa's replyOfficial
02 Jun 2015, 09:45Hello cherese808,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your account has been re-activated and the sim card should be active within 2-24hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your account has been re-activated and the sim card should be active within 2-24hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
REQ:***
MTN South Africa's reply02 Jun 2015, 09:45
Official
Hello cherese808,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your account has been re-activated and the sim card should be active within 2-24hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your account has been re-activated and the sim card should be active within 2-24hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
REQ:***