TK
Teboho K

1 reviews | Active since Jun 2013

02 Feb 2016, 11:19

No modems

For the past 2 weeks I been to numerous MTN stores to purchase a modem because my current one was damaged. I was informed that I need to sign-up for a data package contract in order to get modem. Some of stores informed me that they have been out of prepaid modem for more than 12 months and they are not allowed to order / sell prepaid data modems unless it's a contract.<br> It is really disappointing for MTN to force customers into 24 months contracts and refuse them an option of prepaid data products.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Feb 2016, 09:10
Official
Hello TMKhumalo,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

Best regards,