No means of communication with the service provider

It is very difficult to get hold of MTN these days. Ever since trying to update the so called IVR system things have made a wrong turn. There is no option to speak to the consultant both on 135 or 136. You are referred to other communication means which also hits a brick wall. So much disappointed as I have been a loyal customer for more than 20 years. Other service providers are improving and I don't know what about you..... Worst customer experience ever, you are taking Rain route and you will lose more customers. Ask Rainthwy will tell you