AT
Andre T
1 reviews | Active since Aug 2011
15 May 2015, 21:10
no managnent
I have got a dual sim card on 13.05.2015. It was suppose to activated on the morning of 14.05.2015, which was not. I phone the evening of the 14th and they said that the activation failed and they will send another request. Will work on the 15th, which it did not. I phoned in again, and activation failed again. When I asked to speak to a manager to give me proper answers, there is no managers available. Mtn always have high call volume.... The manager is never available. \David a sup"said no manager"
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MTN South Africa's replyOfficial
17 May 2015, 10:42Hello A.T.,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the dual sim has been activated.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the dual sim has been activated.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply17 May 2015, 10:42
Official
Hello A.T.,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the dual sim has been activated.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the dual sim has been activated.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,