KB
Karen B
1 reviews | Active since Feb 2015
18 Feb 2015, 19:33
No Manager available, what pathetic service
On the 30th Jan 2015 I was running low on data and called the call centre for a 500mb bolt of data. The agent incorrectly loaded 3 GB and 500mb of data on my account. As soon as I received the sms\s I phoned back and advised what had happened. Spoke to Aurilian who advised that Mtn had made a mistake and would give me a cr on my account
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Replies (1)
MTN South Africa's replyOfficial
05 Mar 2015, 09:38Hello karenb77,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit for the data bundle was credited on your MTN account.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit for the data bundle was credited on your MTN account.
Best regards
Mantoa
REQ:***
MTN South Africa's reply05 Mar 2015, 09:38
Official
Hello karenb77,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit for the data bundle was credited on your MTN account.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit for the data bundle was credited on your MTN account.
Best regards
Mantoa
REQ:***