1 reviews | Active since Feb 2013
No Manager at work at 08:30am
So last week for 2 days we had no internet and the MTN system was off line - the call centre operators have a copy and paste answer for all customers apologizing and saying sorry for inconvenience and they themselves cant check the problem or advise as they are off line - really? Today it happens again Shockingly no manager or supervisor is available on a Monday morning at 08:30 yet the service is off AGAIN. What is going on and are you going to compensate me for my loss of business - I am dependant on your service which I pay for - I changed from Telkom and yet you are no better. What is the problem - no wonder you are retrenching - cant deliver a service we pay for - as bad as ESKOM. Guessing you also claim there is no crisis since no one senior is at work on MOnday morning!
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the MTN contract number or Account number as the ID number and cellphone number provided both do not show any information on the system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the MTN contract number or Account number as the ID number and cellphone number provided both do not show any information on the system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***