No management and refusal of service

We visit the MTN store at Atterbury value mart on 13 September 2018 to query about our Samsung S8+ screen repair only to find out that we do not qualify for this option due to the sales representative Esther not being qualified to sell the samsung s8 package as she claims to not know about the registration prosses of the new s8 smc. Now we have to pay +-R10000 for the screen repairs of our pockets due to an unqualified rep Esther. When we had to return to the store an hour later to sort this situation out with management we were very rudely informed that there is no management available for today by Lerato who claims to be the assistant manager. She also lost her temper with us whilst we were trying to discuss our frustrations regarding this situation saying that she refuses to talk to us any longer.

So at the end of the day we have a bill of +-R10000 which we wouldn't of had if only Esther did her job when we bought the phones. The MTN store completely refused to help us sort out this situation.

We no longer eant to use MTN as our service providers due to this incident after being a loyal customer for 5 years