No luck with online Black Friday deal.

I app**** for a Black Friday special online on 27 Nov. Gave all the details, down to delivery address, income, etc. By 5 Dec I had not heard a word again. I emailed a query. On 7 Dec I got a response asking some questions for verification (***), which I provided. No response. On 8 Dec I went to a franchise - they could not assist. Then phoned the Customer Helpline who indicated that the the Online department needs to look at it. I asked to be put through to the Online department, only to be told that they have referred the matter and I need to simply wait. Got an SMS indicating my query is closed, *** Now today it is the 9th, the specials are expiring. I have no idea whether I have acquired this product or not. Makes one wonder whether the Black Friday specials were real? And how is that for customer service - complete nothing?