1 reviews | Active since Apr 2012
NO LUCK TRYING TO SORT OUT SMS PROBLEM
I have wasted MANY hours going into MTN Northgate, Fourways AND Clearwater Mall sitting there trying to get my problem with smsing sorted out and NO-ONE can help me. They say they are submitting the problem to technical and will get back to me after spending ages looking at my phone and achieving nothing. I am tired of chasing for answers! Can not send sms messages and have some CB Messages that come through randomly every few minutes just sayng YELLO BROADBAND or ZONE40%40% etc and no-one at MTN can tell me what they mean and why they keep coming through.<br> <br> MTN SERVICE IS SHOCKING AND GETTING WORSE AND THEY DONT EVEN CARE! I can only hope someone responds to this message. I tried to get an ITC number for insurance beginning of this year fro MTN for an insurance claim. THEY COULD NOT EVEN HELP ME WITH THAT! <br> lets see if anyone at MTN bothers to reply to this. <br> The worst thing is, to get out of my contract I have to pay in - I get ****py service but I am the one who will have to pay? Not fair at all.<br> <br> Maxine Potgieter <br>
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Our Support team has investigated the SMS issue on Ref#: SMC/*** and found no problem with your number with sending SMS's, the last SMS that your number sent was on 2015-10-12 at 16:32:06.
The CB Messages are cell broadcast messages that are being sent by the network when you have switched ON cell broadcast in your cell phone, to disable CB Messages you will have to go to Messages > Settings > Cell Broadcast > OFF.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Our Support team has investigated the SMS issue on Ref#: SMC/*** and found no problem with your number with sending SMS's, the last SMS that your number sent was on 2015-10-12 at 16:32:06.
The CB Messages are cell broadcast messages that are being sent by the network when you have switched ON cell broadcast in your cell phone, to disable CB Messages you will have to go to Messages > Settings > Cell Broadcast > OFF.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
