YS
Yaman S

1 reviews | Active since Sept 2013

05 May 2015, 12:38

No LTE for 3-4 weeks

Good day. <br> <br> I live in parktown johannesburg, and I have noticed that I have not been able to pick up LTE on my iPhone for the last 3-4 weeks. I left the issue under the assumption that MTN may have had issues with the network, and hoped that they would be attending to it asap. Finally today I phoned MTN coverage and complained about the issue, only to hear that the consultant would log a complaint but there is no time frame that could be given as to when my problem would be addressed. So I ask the question, would I have to wait 2 weeks? A month? A year? I've already waited roughly 3 weeks. <br> <br> I would just like to know how long more I have to wait. I'm sure you can be empathetic, especially since the reason a took this premium handset with a good network like MTN was to be able to have access to LTE. I had checked the coverage before taking the phone, and it was perfect since I got the phone till about a month ago. So in essence, I have always picked up LTE in parktown, until a month ago. Since then, it has only been 3G. <br> <br> There is no issue with my phone as I pick up LTE in other areas. Just this weekend I was using LTE in durban for the entire weekend.

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Replies (1)
MTN South Africa
MTN South Africa's reply14 May 2015, 13:46
Official
Hello Yaman Singh,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

As per our telephonic conversation you seem to be fine with the LTE coverage in the Parktown area now.

Should you experience future LTE coverage problems you may contact our coverage team on the number *** toll-free from a MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00. There is also an option of emailing them on ***.

We would like to assure you that we are constantly looking at ways of improving our service to avoid any further inconvenience.

Regards
Yahya
REQ:***

Best regards,